FRANCK MILLER SUPPORTS ORDERS DELIVERED TO ALL OVER THE WORLD.
In view of the recent situation of COVID-19, logistics transportation and global delivery services are now subject to temporary delays.
Shipping time is likely to be lengthened as a special arrangement of some courier service companies and air traffic delays are to be expected. Thanks for your patience while we work hard to get your order to you!
Most standard shipping are sent through China Post, Yun Express, Yanwen Express, SF Express, YDH etc, the specific service depends on the weight and product type and shipping address of your order.
After the standard shipping arrives at the customer’s location, the local post office of the customer’s location is responsible for the final delivery.
Franck Miller also provide expedited shipping(Expedited shipping does not speed up the processing time of the order, expedited shipping only ensures that we choose a courier for fast shipping at the time of shipment).
The transportation companies we cooperate with include Yun Express, DHL, FedEx etc.
We will select the most suitable courier company based on the customer’s shipping address.
Dispatch within 3-7 working days except unless there’s a force majeure.
Currently all our orders are shipped from China.
SHIPPING TIME
When you place an order on the Accsori website, you will receive a order information email from Franck Miller.
After Franck Miller ships, the customer will receive an order completion email with all shipping information.
Please check your email address, In addition, you can also check the shipping info through Order Status in Franck Miller account.
Please note that the order completion email does not mean that the customer has received the package but that Franck Miller has completed the order shipping process, and the customer still needs to wait for the transportation process.
The customer is responsible for any customs fees, import duties, or taxes that may be imposed by your country’s customs department.
Shipping carrier delay, weather delay or international Customs inspections delay are beyond our control.
If the customer finds that the track is abnormal during the tracking process or has not updated the track for more than 10 days, please contact us for further assistance.
Due to the different delivery policies of the local post office in each country, the post office may suspend delivery due to the wrong phone number or address filled in by the customer.
The customer is obliged to assist Franck Miller to contact the post office to solve the relevant problem so that the post office can deliver again.
CANCEL OR CHANGE AN ORDER
As long as your Franck Miller order is not shipped, the customer has the right to request a cancellation/refund.
If the customer needs to change the delivery address of the order or change the product attributes, such as color, size, please contact Franck Miller within 12 hours to change.
It may not be possible to change beyond this time. If the product is already on its way to our warehouse, or has been shipped, we will not be able to modify any information, and the customer needs to wait for the package to arrive before contacting us for processing.
Because some products in stock we may ship within a few hours, but we will try to help customers to modify as much as possible, some changes will result in a shipping delay
We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped.
If your order has already shipped, please contact us return once you have received the shipment.
FREEBIE TERMS & CONDITIONS
Freebies are not for resale and will not be replaced if lost or stolen.
Freebies are provided on an “as is” basis (with its present look or condition), without further warranty or any kind. Including but limited to, lost, misplaced, destroyed or stolen free gifts once they are claimed and these gifts are not redeemable for cash and cannot be transferred or exchanged.
CONTACT US
Customer Support 24/7
Phone :+447362 023448
Mail: info@franckmiller.com
Business address : Kemp House 160 City Road London EC1V 2NX, United Kingdom